Privacy Policy
Nicolas Cousin Tech Solutions is committed to protecting your privacy and personal data. This policy explains how we collect, use and protect your information.
1. Data Controller
Identity: EI Cousin Nicolas
Contact: contact@nicolas-cousin.com
2. Data Collected
We only collect data that you voluntarily provide to us via the contact form :
- First name
- Last name
- Email address
- Message
- Company (optional)
- Technical browsing data (visited page, performance metrics such as Web Vitals, timestamp, browser/device information)
- Technical identifiers (e.g., IP address or equivalent transmitted with requests)
✓ No application database is used: data is transmitted to third-party services (email/Discord/RUM).
3. Processing Purposes
Your data is used exclusively for:
- Process and respond to your contact request
- Communicate with you about your request
- Measure real site performance (Web Vitals) and improve user experience
- Detect and diagnose technical issues (performance regressions, errors)
4. Legal Basis for Processing
The processing described above is based on the following legal bases:
- Contact: pre-contractual measures and legitimate interest (responding to your request).
- This legitimate interest aims at continuous improvement and site reliability, while minimizing collected data and limiting retention.
- Performance monitoring (RUM): legitimate interest (continuous improvement and site reliability).
5. Performance Monitoring (Real User Monitoring)
We use a performance monitoring mechanism to improve site quality and identify regressions.
- Collection of performance metrics (Web Vitals) to identify regressions.
- Collection of technical information (browser/device, URL) necessary for analysis.
- Technical identifiers (e.g., IP address or equivalent) may be processed by the provider to enable measurement transmission and security.
- This measurement mechanism is designed to work without setting measurement cookies in most cases, depending on provider configuration.
Objection: You can also reduce this type of collection by using a content blocker (e.g., uBlock Origin) on this browser/device and blocking the domain netlify-rum.netlify.app.
6. Transfers Outside the European Union
Some subprocessors are located outside the European Union (notably in the United States). Where applicable, transfers are governed by the provider's appropriate contractual mechanisms.
7. Where Does Your Data Go?
Data submitted via the contact form is not stored in a database.
It is only transmitted to:
- Message in a private Discord channel
- Email sent via Resend to the professional address
- Netlify dashboards (Real User Monitoring) and associated technical endpoints
Important: No files are created on the server. No trace is kept in system logs containing your personal data.
8. Data Retention Period
Contact: only as long as needed to process your request. Technical measures (RUM): retained for a limited period via Netlify tools depending on configuration/plan.
9. Subcontractors
To ensure the operation of the site and the contact form, we use the following services:
Netlify
Purpose: Website hosting
Location: United States
Netlify Real User Monitoring (RUM)
Purpose: Performance monitoring (Web Vitals) and browser-side technical diagnostics
Location: United States
Discord
Purpose: Contact message notifications
Location: United States
Resend
Purpose: Notification email delivery
Location: United States
Cloudflare Turnstile
Purpose: Contact form anti-spam protection
Location: United States
These services may be located outside the European Union. We ensure that these subcontractors offer appropriate guarantees for the protection of your data.
10. Your Rights
In accordance with GDPR, you have the following rights:
- Right of access: You can request a copy of the data we have about you
- Right to rectification: You can request correction of inaccurate data
- Right to erasure: You can request deletion of your data
- Right to object: You can object to the processing of your data
- Right to data portability: You can retrieve your data in a structured format
You can also file a complaint with the CNIL.
To exercise these rights, contact us at: contact@nicolas-cousin.com
11. Deletion Procedure
Upon request, deletion consists of removing the corresponding Discord message and the received email. For technical measures (RUM), they expire according to Netlify retention and/or are deleted via their tools when applicable.
Response time: We are committed to processing your request within a reasonable time, generally within 48 hours.
12. Security
We implement appropriate technical measures to protect your data:
- Secure transmission via HTTPS
- Anti-spam protection (Cloudflare Turnstile)
- Rate limiting
- Strict server-side data validation
- Minimization of data collection and retention
13. Cookies
We do not use advertising cookies. Technical performance measures may be collected, without advertising purposes.
14. Modifications
We reserve the right to modify this privacy policy at any time. Any modification will be published on this page with an update date.
15. Contact
For any questions regarding this privacy policy or your personal data:
Email: contact@nicolas-cousin.com